Returns & Refunds Policy

At Lormur Seeds, we are dedicated to ensuring a positive shopping experience for every customer. Please review our return, refund, and exchange guidelines below.

Return Policy

Due to the nature of our products, returns are subject to the following conditions:

• If a package has been opened or unsealed, it is not eligible for return, as opened seed products cannot be reused or resold.
• If the package is unopened and sealed, you must notify us within 7 days of receiving the order to request a return.

Customers are required to record a proper unboxing video for every order. This helps us verify any issues such as damage, defects, or incorrect items.

In case of any problem, our support team will assist you promptly.

Refund Policy

Once an order has been delivered and accepted, it is generally non-refundable.

However, if the product does not match the description or you are dissatisfied, please contact our customer support team within 24 hours of delivery.

We will review your concern and work towards a suitable resolution.

Eligibility for Returns

To qualify for a return:

Return Window

Request must be made within 7 days of purchase/delivery.

Condition

Items must be unused, unopened, and in their original packaging.

Damaged or Defective Items

If your order arrives damaged or defective, notify us within the 7-day window for a replacement or return arrangement.

Return & Exchange Process

If you wish to initiate a return or exchange:

Contact Us

Email: support@lormurseeds.com

Phone: +372 880 1296

Follow Instructions

Our team will guide you through the return steps and provide detailed instructions.

Refund Process

Once the returned item is received and inspected, your refund will be processed to the original payment method.

Refund Timeline

Please allow up to 10 business days after we receive the returned item for the refund to be completed.

Return Address

Please send eligible returns to:

Ahtri tn 12, Kesklinna linnaosa
15551 Tallinn
Harju maakond, Estonia

Thank you for choosing Lormur Seeds. We value your trust and are committed to your satisfaction.

What is the Restocking Fee?

There is no Restocking Fee.

Contact Customer Support for More Information

Business Name: CREATIVE FARMER LTD

Company Number: 17053476

Email: support@lormurseeds.com

Registered Office Address:
128 City Road
London
United Kingdom
EC1V 2NX

Phone Number: +372 880 1296

Customer Service Opening Hours:
Monday to Sunday — 8:00 AM to 8:00 PM